How to Fix Reset This PC Failed or Stuck on Windows
"Reset this PC" failing, stuck at a percentage, or showing "There was a problem resetting your PC"? Fix Windows reset failures on Windows 10 and 11.
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Main Troubleshooting Guide
How to Fix Windows Boot Loop →Complete symptoms, causes, and step-by-step solutions
Symptoms
You might be experiencing this problem if you notice:
- •"There was a problem resetting your PC. No changes were made."
- •Reset stuck at a percentage for hours (1%, 34%, 64% are common)
- •Reset completes but Windows won't boot afterward
- •"Unable to reset your PC. A required drive partition is missing"
- •Reset keeps reverting and putting you back at the same broken state
- •"Could not find the recovery environment" when starting reset
Common Causes
- ⚠Windows Recovery Environment (WinRE) partition deleted or corrupted
- ⚠Corrupted system files preventing the reset process from completing
- ⚠Insufficient disk space for the reset staging area
- ⚠BitLocker encryption blocking the reset process
- ⚠Third-party disk encryption or partitioning software interfering
- ⚠Recovery image missing from the system partition
Solutions
Solution 1: Re-enable Windows Recovery Environment
- 1Open Command Prompt as Administrator
- 2Check WinRE status: reagentc /info
- 3If WinRE is disabled: reagentc /enable
- 4If it says "WinRE image not found": run DISM /Online /Cleanup-Image /RestoreHealth first
- 5Then try: reagentc /enable again
- 6Retry "Reset this PC" from Settings > System > Recovery
Solution 2: Reset from Windows Recovery Environment
- 1Hold Shift and click Restart from the Start menu
- 2Select Troubleshoot > Reset this PC
- 3Choose "Keep my files" or "Remove everything"
- 4If this also fails, try "Cloud download" instead of "Local reinstall"
- 5Cloud download fetches a fresh Windows image from Microsoft (requires internet)
Solution 3: Clean Install as Last Resort
- 1Download the Windows Media Creation Tool from Microsoft
- 2Create a bootable USB drive (8GB minimum)
- 3Back up important files to an external drive or cloud
- 4Boot from the USB drive (change boot order in BIOS if needed)
- 5Choose "Custom" installation and format the system partition
- 6Install Windows fresh — this bypasses all reset failures
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