Frequently Asked Questions
Everything you need to know about RescuePC
What is RescuePC?
RescuePC is an automated Windows repair toolkit with 109 one-click repairs. Fix All runs 37 safe repairs automatically. It's built for the most common issues that IT professionals and repair shops fix daily - slow performance, network problems, driver issues, Windows errors, and more.
Which Windows versions are supported?
RescuePC is optimized for Windows 10 and 11 (32-bit and 64-bit). Legacy support is available for Windows 7 and 8.1, but with limited features. Windows 10/11 users get full functionality.
Is RescuePC safe to use?
Yes. RescuePC uses built-in Windows tools and PowerShell routines. No third-party software is installed. Your personal files (documents, photos, downloads) are never touched.
How do I get my license key?
After purchase, your license key is sent instantly to your email. Check your inbox (and spam folder). The email comes from [email protected]. If you don't receive it within 5 minutes, contact support.
Can I use one license on multiple computers?
Each license is valid for one computer. If you need to repair multiple machines, consider our Enterprise Package which includes up to 50 device licenses.
What does the 'Fix All' button do?
Fix All runs 37 safe repair scripts automatically with one click. It fixes slow performance, disk issues, network problems, Windows services, browser issues, and more. Results are logged for your review.
Will RescuePC delete my files?
No. RescuePC never deletes personal files like documents, photos, downloads, or desktop files. The only things removed are Windows temporary files, cache, and pre-installed bloatware apps (like Candy Crush) that you don't need.
Do I need technical knowledge to use RescuePC?
No. RescuePC is designed for everyone. Just click a button and the repair runs automatically. The 'Fix All' button is perfect for non-technical users - one click fixes the most common issues.
What's the difference between Basic and Pro?
Basic ($9.99/month or $79/year) includes 1 device license. Pro ($19.99/month or $149/year) includes 3 device licenses, advanced system repair, registry fixes, and priority support.
Is there a money-back guarantee?
Yes, we offer a 14-day money-back guarantee. If RescuePC doesn't fix your Windows problems, contact us for a full refund.
How do I get support?
Email us at [email protected]. Basic plan users get a response within 2 business days. Enterprise and Lifetime users get priority support.
Can I use RescuePC for my repair business?
Absolutely! Many IT professionals and repair shops use RescuePC to speed up their workflow. Our Enterprise Package includes volume licensing, deployment guides, and priority support for businesses.
What can RescuePC NOT fix?
RescuePC fixes software issues only. It cannot fix hardware failures (bad hard drive, failing RAM, broken screen), deeply rooted malware that requires offline scanning, or severely corrupted Windows installations that need a full reinstall. If repairs complete but your problem persists, the cause may be hardware-related or require professional malware removal.