Privacy Policy

1. Data Controller

The data controller responsible for your personal data is:

For GDPR inquiries, you may contact us at the email addresses above.

2. Scope of This Policy

This Privacy Policy applies to:

• RescuePC Website (rescuepcrepairs.com)
• RescuePC Desktop Application (RescuePC-Setup.exe, RescuePC Toolkit)
• License Activation System
• Customer Support Communications

3. Website Data Collection

When you visit our website, we collect:

• Analytics data – Page views, referrer, device type (via Google Analytics, anonymized)
• Essential cookies – For security, rate limiting, and session management

When you purchase a license:

• Email address – To deliver your license key and provide support
• Name (optional) – If provided during checkout
• Country/Region – For tax compliance and fraud prevention
• Payment information – Processed securely by Stripe; we never see or store your full card number

4. Desktop Application Data Collection

The RescuePC Toolkit is designed with privacy as a core principle.

Local-First Operation: All repair operations run entirely on your PC, and repairs work without an internet connection. When online, the Toolkit contacts our servers only for license re-verification, update checks, and the anonymized operational telemetry described above (disableable via RESCUEPC_TELEMETRY_DISABLED=1). Your files and personal data are never uploaded.

5. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your data based on the following legal grounds:

6. How We Use Your Information

• To deliver and activate your software license
• To provide customer support and troubleshooting
• To send important product updates and security notices
• To process payments and prevent fraud
• To comply with legal obligations (tax records, fraud prevention)
• To improve our software based on aggregated, anonymized feedback

7. Third-Party Services

We use the following third-party services to operate our business:

8. International Data Transfers

Your data may be transferred to and processed in countries outside your country of residence, including the United States.

When we transfer data internationally, we ensure appropriate safeguards are in place:

• Standard Contractual Clauses (SCCs) – Our service providers use EU-approved contractual terms
• Encryption – All data in transit is encrypted using TLS 1.3
• Data Processing Agreements – We have DPAs with all third-party processors

9. Data Retention

You may request deletion of your data at any time by contacting [email protected]. We will respond within 30 days.

10. Data Security

We implement industry-standard security measures to protect your data:

• Encryption in Transit – All data transmitted to our servers uses TLS 1.3
• Encryption at Rest – Sensitive data is encrypted in our databases
• Hashing – License keys and sensitive identifiers are hashed using SHA-256
• Rate Limiting – API endpoints are protected against abuse
• Access Control – Customer data access is restricted to authorized personnel
• Regular Audits – We regularly review our security practices

11. Your Rights Under GDPR (EEA Residents)

If you are located in the European Economic Area (EEA), you have the following rights:

• Right of Access – Request a copy of the personal data we hold about you
• Right to Rectification – Request correction of inaccurate or incomplete data
• Right to Erasure – Request deletion of your personal data ("right to be forgotten")
• Right to Restrict Processing – Request limitation of how we use your data
• Right to Data Portability – Receive your data in a structured, machine-readable format
• Right to Object – Object to processing based on legitimate interests
• Right to Withdraw Consent – Withdraw consent at any time for consent-based processing

To exercise these rights, contact: [email protected]

You also have the right to lodge a complaint with your local data protection authority.

12. Your Rights Under CCPA (California Residents)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with the following rights:

• Right to Know – Request disclosure of the categories and specific pieces of personal information we collect
• Right to Delete – Request deletion of your personal information
• Right to Correct – Request correction of inaccurate personal information
• Right to Opt-Out – Opt out of the sale or sharing of personal information
• Right to Non-Discrimination – We will not discriminate against you for exercising your rights

To exercise your CCPA rights, contact: [email protected]

13. Cookies and Tracking Technologies

Our website uses the following cookies:

We do NOT use:

• Advertising cookies
• Third-party tracking pixels
• Social media tracking

14. Children's Privacy

Our services are not directed to children under 13 (or 16 in the EEA). We do not knowingly collect personal information from children.

If you believe we have inadvertently collected data from a child, please contact us immediately at [email protected] and we will delete it promptly.

15. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes:

• We will update the "Last updated" date at the top of this page
• We will notify you by email for significant changes
• We may display a notice on our website

Your continued use of our services after changes constitutes acceptance of the updated policy.

16. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights:

We aim to respond to all requests within 30 days.