How to Fix Microsoft Store Cache Corrupted or Store Won't Open on Windows
Microsoft Store showing errors, not loading, or failing to install/update apps? Clear Store cache and fix Microsoft Store issues on Windows 10 and 11.
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Main Troubleshooting Guide
How to Fix Microsoft Store Not Working →Complete symptoms, causes, and step-by-step solutions
Symptoms
You might be experiencing this problem if you notice:
- •Microsoft Store opens but shows blank/empty page
- •Store error codes: 0x80131500, 0x80072EFD, 0x80073D05
- •"Try that again" error when opening Store or browsing apps
- •App downloads start but get stuck at "Pending" or "Starting download"
- •Store opens but crashes immediately
- •Can't install or update apps — "Something happened on our end"
- •Store was working but stopped after a Windows Update
Common Causes
- ⚠Microsoft Store cache corrupted
- ⚠Windows Store app registration corrupted
- ⚠Internet connection issue or proxy settings blocking Store
- ⚠Date/time incorrect on the system (Store certificates fail validation)
- ⚠Windows Update components not working (Store depends on them)
- ⚠Third-party antivirus blocking Store network connections
- ⚠Microsoft account authentication issue
Solutions
Solution 1: Reset Microsoft Store Cache (WSReset)
- 1Press Win+R → type wsreset.exe → Enter
- 2A blank command prompt window will appear — wait 30 seconds
- 3The Microsoft Store will automatically open when the reset completes
- 4This clears the Store's local cache without affecting installed apps
- 5Try opening the Store and downloading an app
- 6This fixes most "blank Store" and "Try that again" errors
Solution 2: Reset Store via Settings
- 1Open Settings → Apps → Installed apps
- 2Search for "Microsoft Store" → click the three dots → Advanced options
- 3Scroll down → click "Repair" first (less destructive)
- 4If Repair doesn't fix it: click "Reset"
- 5Reset clears all Store data including sign-in state
- 6You'll need to sign into your Microsoft account again
- 7This is more thorough than WSReset and fixes deeper corruption
Solution 3: Re-register Microsoft Store
- 1Open PowerShell as Administrator
- 2Run: Get-AppxPackage -AllUsers Microsoft.WindowsStore | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
- 3Wait for the command to complete (may take 30-60 seconds)
- 4If error: first run: Get-AppxPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
- 5This re-registers ALL Store apps (takes longer but more thorough)
- 6Restart the computer after re-registration
Solution 4: Check Date/Time and Network
- 1Incorrect date/time causes certificate validation failures:
- 2Settings → Time & language → Date & time → enable "Set time automatically"
- 3Also enable "Set time zone automatically"
- 4Click "Sync now" to force a time sync
- 5For network issues: Settings → Network → Properties → ensure not set as Metered
- 6Temporarily disable VPN or proxy if active
- 7Try: Settings → Network → Advanced → Reset network (last resort)
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