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How to Fix Microsoft Store Cache Corrupted or Store Won't Open on Windows

Microsoft Store showing errors, not loading, or failing to install/update apps? Clear Store cache and fix Microsoft Store issues on Windows 10 and 11.

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Main Troubleshooting Guide

How to Fix Microsoft Store Not Working

Complete symptoms, causes, and step-by-step solutions

Symptoms

You might be experiencing this problem if you notice:

  • Microsoft Store opens but shows blank/empty page
  • Store error codes: 0x80131500, 0x80072EFD, 0x80073D05
  • "Try that again" error when opening Store or browsing apps
  • App downloads start but get stuck at "Pending" or "Starting download"
  • Store opens but crashes immediately
  • Can't install or update apps — "Something happened on our end"
  • Store was working but stopped after a Windows Update

Common Causes

  • Microsoft Store cache corrupted
  • Windows Store app registration corrupted
  • Internet connection issue or proxy settings blocking Store
  • Date/time incorrect on the system (Store certificates fail validation)
  • Windows Update components not working (Store depends on them)
  • Third-party antivirus blocking Store network connections
  • Microsoft account authentication issue

Solutions

Solution 1: Reset Microsoft Store Cache (WSReset)

  1. 1Press Win+R → type wsreset.exe → Enter
  2. 2A blank command prompt window will appear — wait 30 seconds
  3. 3The Microsoft Store will automatically open when the reset completes
  4. 4This clears the Store's local cache without affecting installed apps
  5. 5Try opening the Store and downloading an app
  6. 6This fixes most "blank Store" and "Try that again" errors

Solution 2: Reset Store via Settings

  1. 1Open Settings → Apps → Installed apps
  2. 2Search for "Microsoft Store" → click the three dots → Advanced options
  3. 3Scroll down → click "Repair" first (less destructive)
  4. 4If Repair doesn't fix it: click "Reset"
  5. 5Reset clears all Store data including sign-in state
  6. 6You'll need to sign into your Microsoft account again
  7. 7This is more thorough than WSReset and fixes deeper corruption

Solution 3: Re-register Microsoft Store

  1. 1Open PowerShell as Administrator
  2. 2Run: Get-AppxPackage -AllUsers Microsoft.WindowsStore | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
  3. 3Wait for the command to complete (may take 30-60 seconds)
  4. 4If error: first run: Get-AppxPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
  5. 5This re-registers ALL Store apps (takes longer but more thorough)
  6. 6Restart the computer after re-registration

Solution 4: Check Date/Time and Network

  1. 1Incorrect date/time causes certificate validation failures:
  2. 2Settings → Time & language → Date & time → enable "Set time automatically"
  3. 3Also enable "Set time zone automatically"
  4. 4Click "Sync now" to force a time sync
  5. 5For network issues: Settings → Network → Properties → ensure not set as Metered
  6. 6Temporarily disable VPN or proxy if active
  7. 7Try: Settings → Network → Advanced → Reset network (last resort)
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