Technician Operations Manual
Quick reference for help desk staff, student technicians, and IT support teams.
⚡ Quick Start (30 Seconds)
- 1Launch RescuePC Repairs.exe from USB or network share
- 2Click Yes on UAC prompt (required for repairs)
- 3Select the appropriate repair tab (Network, Performance, etc.)
- 4Click the repair button — wait for completion
- 5Restart the computer if prompted
1. Common Issues → Recommended Repairs
🌐 Network / Internet Problems
| Symptom | Run This Repair | Tab |
|---|---|---|
| "No Internet" but WiFi connected | Fix Network | Network |
| WiFi keeps disconnecting | Fix WiFi Drops | Network |
| Ethernet not working | Fix Network | Network |
| Slow internet speed | Fix Internet Speed | Network |
⚡ Performance Problems
| Symptom | Run This Repair | Tab |
|---|---|---|
| Computer is slow overall | Boost Performance | Performance |
| Takes forever to boot | Fix Slow Boot | Performance |
| Disk at 100% in Task Manager | Fix 100% Disk Usage | Performance |
| High CPU usage, fan loud | Fix High CPU Usage | Performance |
| Low disk space warning | Remove Temp Files | Cleanup |
🔧 Windows Problems
| Symptom | Run This Repair | Tab |
|---|---|---|
| Windows Update stuck/failing | Reset Windows Update | Windows |
| Microsoft Store won't open | Fix Windows Store | Windows |
| Search bar not working | Fix Search/Cortana | Windows |
| Taskbar frozen/missing icons | Fix Taskbar | Windows |
| Blue Screen of Death (BSOD) | Fix BSOD Crashes | Advanced |
🖥️ Hardware / Device Problems
| Symptom | Run This Repair | Tab |
|---|---|---|
| No sound / audio issues | Repair Audio | Hardware |
| Printer not working | Fix Printer | Hardware |
| USB device not recognized | Fix USB Devices | Hardware |
| Webcam not detected | Fix Webcam | Hardware |
| Bluetooth won't pair | Fix Bluetooth | Network |
2. Error Code Glossary
If a repair fails, check the error code in the output log. Common codes and their meanings:
| Error Code | Meaning | Action |
|---|---|---|
| Exit Code: 0 | Success | Repair completed successfully |
| Exit Code: 1 | Partial success or minor error | Check log for details; may need restart |
| Exit Code: -1073741510 | User cancelled (Ctrl+C) | Re-run the repair if needed |
| LICENSE_INVALID | License key not valid | Contact IT admin for valid key |
| LICENSE_EXPIRED | License has expired | Contact IT admin for renewal |
| NETWORK_ERROR | Cannot reach license server | Check internet connection; verify firewall allows rescuepcrepairs.com:443 |
| ACCESS_DENIED | Insufficient permissions | Run as Administrator; check AppLocker policies |
| S_MODE_BLOCKED | Windows S Mode active | Must switch out of S Mode (Settings → Activation) |
3. "Fix All" Feature
What It Does
The "Fix All" button runs a curated chain of safe repairs automatically. It skips high-risk repairs that could cause issues (like display driver resets).
Categories Covered:
Network & Connectivity
DNS, TCP/IP, WiFi, Bluetooth
Performance & Cleanup
Temp files, disk, memory, CPU, boot speed
Windows Components
Store, Update, Defender, services, shell
Hardware & Devices
Audio, printer, USB, webcam, microphone
System Integrity
Certificates, file associations, security
Diagnostics
Health report, performance analysis
37 repairs run automatically in a curated safe order. High-risk repairs (e.g., display driver resets) are excluded.
⚠️ When NOT to Use Fix All
- • If you know the specific issue — run only that repair
- • If the user is in a meeting/presentation — some repairs restart services
- • If the computer has unsaved work — prompt user to save first
4. Best Practices
✓ DO
- • Ask user to save work before running repairs
- • Create a restore point for major issues
- • Check the log output for specific errors
- • Restart after repairs if prompted
- • Document what repairs you ran
✗ DON'T
- • Run repairs during active presentations
- • Run "Fix Display" on laptops (can cause black screen)
- • Cancel repairs mid-execution unless necessary
- • Run multiple repairs simultaneously
- • Ignore "Restart Required" prompts
5. Finding Log Files
Repair logs are stored locally for troubleshooting. If a repair fails, check the log for details.
# Default log location
%LOCALAPPDATA%\\RescuePC\\logs\\
# Or if running from USB
E:\\logs\\ (same folder as EXE)
# Log file naming
repair-2026-01-27.log
app.log
When escalating to IT admin, attach the relevant log file.
6. When to Escalate
Escalate to your IT administrator or RescuePC support if:
- •Same repair fails repeatedly on the same machine
- •License activation issues (invalid key, expired, seat limit)
- •Blue Screen of Death (BSOD) occurs after running a repair
- •AppLocker or security policy blocks the application
- •Hardware issues that software repairs cannot fix
Support Contact
Email: [email protected]
Include: License key (first 12 chars), error message, log file, Windows version
Questions? Contact [email protected]